Uptime Guarantee

We guarantee that your services will be online and available 99.9% of the time.
However, there are some exceptions that might include:

  • Scheduled maintenance. (You will be notified as soon as possible)
  • Upgrades to your particular service.
  • Service suspensions for AUP violations, overdue invoices, etc.
  • Downtime caused by your software installations on your VPS.
  • Denial of Service attacks.
  • Hardware failures.
  • Any other errors on the client side.

We reserve the right to issue credits or refunds on a case by case basis. Downtime caused by the client will never result in credits or refunds.

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