We guarantee that your services will be online and available 99.9% of the time.
However, there are some exceptions that might include:
- Scheduled maintenance. (You will be notified as soon as possible)
- Upgrades to your particular service.
- Service suspensions for AUP violations, overdue invoices, etc.
- Downtime caused by your software installations on your VPS.
- Denial of Service attacks.
- Hardware failures.
- Any other errors on the client side.
We reserve the right to issue credits or refunds on a case by case basis. Downtime caused by the client will never result in credits or refunds.